Special services

Is service provided on board?

With our Austrian Melangerie, a wide selection of Austrian dishes, snacks, and drinks awaits you in Economy Class. From a small snack to a classic Wiener Schnitzel, you have the opportunity to customize the onboard service to your needs. Just like in a coffeehouse, at a Heuriger, or in a Viennese Beisl. Only above the clouds!

More information about the Melangerie can be found here

Passengers in Business Class receive a warm meal* as well as refreshing cold and relaxing warm drinks.

Further information about the Business Class service on short- and medium-haul routes can be found You will be directed to a possibly non-accessible site. Take care. Be careful.here

*Please note that this service may vary depending on the flight route.

What is the Service Center number, and when is it open for business?

You can reach us on our Service Center number both from Austria and International:  +43 5 176 676 700 from Monday to Friday 08:00 to 17:00, Saturday 08:00 to 15:30 and Sunday 08:00 to 13:00. 

Your are also welcome to send your enquiries by e-mail to the following address:  charter.myholiday@austrian.com

How will you take my disability into consideration?

As well as the best levels of service, Austrian Holiday is constantly aiming to offer you the highest possible standards of comfort and safety on your journey. Please contact specialcases@austrian.com by e-mail.

How do I order a special meal?

Austrian Holidays offers you a selection of 13 different special meals, which can be booked free of charge in Economy Class on all flights with a flight time of at least 03:00 hours.

Since we always prepare our meals fresh, your order is required no later than 48 hours before departure. Please order your special meal under Special Requests or contact our Call Center by phone. You can reach us at +43 5 176 676 700 Mon-Fri 08:00-17:00, Sat 08:00-15:30, and Sun 08:00-13:00.

Further information can be found under Special Meals

Can I drop my baggage off the day before departure?

You can drop your baggage off for all departures from Austria on the day before your flight at the time given below:

Vienna / VIE: 2pm until 4pm and 8pm until 10pm (24h before departure)

Train station "Wien-Mitte" - CAT counter: until 9pm (24h before departure)-no bulky baggage and only available to passengers with a valid CAT-ticket

At regional airports in Austria

In addition to the usual check-in service, additional services such as sports baggage or excess baggage can be paid for directly at check-in counters by credit card.