Terms and Conditions

The You will be directed to a possibly non-accessible site. Take care. Be careful.General Conditions of Carriage of Austrian Airlines AG apply.

For tickets booked in Business Class (flight number range OS 4000-4999 and 9000-9999), the You will be directed to a possibly non-accessible site. Take care. Be careful.General Conditions of Carriage of Austrian Airlines AG apply

The following additional provisions apply to customers with booking confirmations and invoices issued by Austrian Holidays in Economy Class (applies to bookings with numeric 9-digit booking numbers), which take precedence over the General Terms and Conditions of Carriage in case of contradiction:

The airfares are quoted and charged in EUR per flight segment including taxes and charges. In addition, the following discounts on the applicable fare (including taxes and charges) will be granted on all Austrian Holidays Economy Class flights (except special offers explicitly identified as such):

• Infants under 2 years of age receive 90% discount on the applicable fare (including taxes and charges)
• Children between 2 and 10 years of age receive 20% discount on the applicable fare (including taxes and charges)

If the discounted fare is lower than the total of taxes and charges, the fare amounts to at least EUR 1.00 plus taxes and charges.

Definitive to the calculation of the child and/or infant discount is the age at the time of departure per flight segment. For example, if an infant reaches his or her second birthday during the trip, the infant discount will be calculated for the outward flight and the child discount for the return flight.

Austrian Holidays reserves the right to check age. In the event of deviations, the applicable fare (incl. taxes and charges) will be back-charged. Infants under 2 years of age have no right to a seat. At most one infant may be carried per adult.

Price campaigns are valid exclusively on new bookings during the promotion period. In case of rebooking after the promotion period the price campaign loses its validity.

Rebookings for customers with booking confirmations and invoices issued by Austrian Holidays in Economy Class (applies to bookings with numeric 9-digit booking numbers) can only be done in writing to charter.myholiday@austrian.com no later than two hours before departure.

A rebooking is deemed given if, with seat capacities still free, the flight date before departure is changed at the request of the passenger.

Should the passenger request to change the destination, a departure and/or return airport the below mentioned cancellation fees accrue per passenger and per route. The new flight/flights has/have to be paid at the current fare.

Rebooking from originally booked departures at higher fares to departures with lower fares is possible only at the original fare (incl. taxes and charges). Upon rebooking, the difference from the new, possibly higher, fare (incl. taxes and charges) must be paid. In any event, however, charges of €30 respectively €35 per passenger and flight segment will be incurred.

The rebooking charges are as follows:

• for adults and children EUR 35.00 per passenger and flight segment valid for day of departure eff. 26.03.23 
• no rebooking charge is charged for infants (under 2 years)

Rebooking charges will not be refunded in the event of cancellations.

No refunds will be paid for segments not used.

Payment of the charges for rebooking is possible only via the permitted modes of payment. No discount will be granted on the rebooking charge.

Name changes solely for customers booked on flights with the flight number range OS 4000-4999/9000-9999 and with booking confirmations as well as invoices issued by Austrian Holidays in Economy Class (applies to bookings with numeric 9-digit booking numbers) can only be made in writing to charter.myholiday@austrian.com .

A name change is deemed given if the name of one or more travellers is changed before the first departure at the passenger's request.

The charges are as follows:

for adults, children and infants (unter 2 years) EUR 30.00 per passenger and change

Charges will not be refunded in the event of cancellations.

No refunds will be issued for unused segments.

Fees can only be paid through the approved payment methods. No discount will be granted on the name change fee.

Cancellation of the booked flight, for customers with booking confirmations and invoices issued by Austrian Holidays in Economy Class (applies to bookings with numerical 9-digit booking numbers), must be notified to us in writing to charter.myholiday@austrian.com , stating the booking number, before the start of the journey.

For flight cancellations, Austrian Holidays is entitled to charge the following amounts per passenger for adults, children and infants per flight segment, but at least €30.00, without further evidence: (infants pay no minimum amount)

For children/infants, the cancellation charge will be calculated based on the discounted fare (incl. taxes and charges). No refunds will be paid for segments not used.

There is no additional child/infant discount on cancellation charges.

Payment of the charges for cancellation is possible only via the permitted modes of payment. No discount will be granted on the cancellation charge.

Reservation charges for confirmed additional services, such as carriage of pets or sports equipment, are not refundable.

Under Austrian law the passenger is free to demonstrate to us that we have suffered no, or a significantly lower, loss that the flat rate we charge. This ruling also applies if the passenger does not reach the flight at the time indicated or is denied boarding due to incomplete travel documents.

We recommend taking out travel cancellation insurance (see Link European Travel Insurance).

The maximum size and maximum weight for baggage not checked in are: 55 x 40 x 23 cm, 8 kg. During the flight it must be stowed either beneath your seat or in a baggage compartment.

The following baggage allowance regulations apply only to Austrian Holidays charter flights in Economy Class (flight numbers OS 2000-2999, OS 4000-4199 and OS 9000-9999):

Adults and children from 2 years of age:

1 bag up to max. 23 kg / up to max. 158 cm

Children under 2 years of age:

1 bag up to max. 23 kg / up to max. 158 cm and 1 folding buggy (up to 10 kg)

For more information also see Information Free Baggage .

For many of our Austrian Holidays flights in Economy Class (flight numbers OS 2000 to OS 2999, OS 4000 to OS 4199 and OS 9000 to OS 9999) we offer seat reservations via the Austrian Holidays Homepage www.austrian.com/holidays or by telephone in Austria under  +43 5 176 676 700   (Mo-Fr 08:00-19:00 and Sa-Su 08:00-16:30).

Unfortunately, seat reservations are presently not possible on triangular flights, such as Vienna‑Lanzarote-Fuerteventura‑Vienna, or on selected special flights.

You can reserve your seat with us even after having booked your flight or a package holiday via a travel operator or agent!

You must show the booking confirmation for your seat at check-in.

Seats can be reserved up to 2 days prior to departure (Example: If your departure is on a Wednesday, the booking must take place by midnight on Sunday) against a charge via the Austrian Holidays homepage www.myholiday.austrian.com or by phone in Austria and abroad: +43 5 176 676 700 (Mo-Fr 08:00-19:00 and Sa-Su 08:00-16:30). The amount of the charge depends on the seat category as follows valid from 14.02.24

NB: What seats are available for reservation depends on the aircraft type.

Billing takes place via a valid credit card.

Reservations free of charge are possible for

• Persons with restricted mobility or impaired sensory perception and unaccompanied minors. For that purpose please contact services.myholiday@austrian.com by email only and give the passenger name(s)/flight number(s), date and booking number.

A ticket at the child fare must be paid for when using a child car seat to secure an infant under 2 years of age on a separate seat. The seat reservation is free of charge. Please contact our Call Center under  +43 5 176 676 700 (Mo-Fr 08:00-19:00 and Sa-Su 08:00-16:30)

These seats are located at the emergency exits. Because of official safety regulations, we must ensure that the person(s) booked on these seats, on commencing their journey:

• are willing and mentally and physically able to operate the emergency exit in emergency situations,
• are at least 16 years of age,
• are not carrying pets in the cabin, and
• speak German or English.

Should that not be the case, check-in personnel and cabin crew are entitled to assign the person concerned to another seat. There is no right to any refund of the reservation costs. Should it not be possible to assign an alternative seat despite exhausting all possibilities, Austrian Holidays reserves the right to deny carriage completely.

The reservation charge for your seat or special service is not refundable.

A processing charge of EUR 10.00 per passenger will be raised for rebooking. Please send your requested changes only by e-mail to services.myholiday@austrian.com giving your booking number, the flight information, the passenger names and any services already booked. For our security and traceability, rebooking can only be done in writing.

You can also obtain information about rebooking and cancellations under +43 5 176 676 700 from Austria and abroad (Mo-Fr 08:00-19:00 and Sa-Su 08:00-16:30).

Austrian Holidays reserves the right at any time to assign you another seat should it be necessary for flight safety reasons even after boarding the aircraft.

Should your reserved seat category not be available for operational or other non-safety-related reasons, we will refund the amount charged for your seat reservation to your credit card. In that case, please contact: services.myholiday@austrian.com by e-mail with the booking confirmation for the seat reservation and your boarding card with the seat actually assigned, or send the documents required by post to: Austrian Airlines, Austrian Holidays, Head Office, Office Park 2, P.O. Box 100, 1300 Flughafen Wien, Austria.

Vienna Central Station CAT Counter:

until 21:00 (24 hours before departure) - no special baggage and only possible with a valid CAT ticket

Vienna/VIE:

14:00 to 16:00 in the afternoon and from 20:00 to 22:00 in the evening

At regional airports in Austria

In addition to the usual check-in service, additional services such as sports baggage or excess baggage can be paid for directly at check-in counters by credit card.

Please bear in mind that Austrian Holidays cannot offer the option of day-ahead check-in when rebooking onto another airline.

Pursuant to Regulation (EU) No. 996/2010* we offer you the possibility on our homepage to name a contact person with name and telephone number or e-mail address, who should be notified in the event of an aviation accident. These data will be used exclusively for that purpose and will be deleted after your journey. Please bear in mind that these data are not linked to the booking - if you rebook you need to enter the data again.

^{* Regulation (EU) No. 996/2010 of the European Parliament and of the Council of 20 October 2010 on the investigation and prevention of accidents and incidents in civil aviation and repealing Directive 94/56/EC}