Booking Conditions (Rebooking, Name Change, Cancellation)

Below you can find an overview of the myAustrian Holidays conditions for rebooking, name changes and cancellations. Further information can be found in the FAQ section and in the Terms and Condition .

Rebooking

A rebooking is deemed given if, with seat capacities still free, the flight date before departure is changed at the request of the passenger.

Should the passenger request to change the destination, a departure and/or return airport the below mentioned cancellation fees accrue per passenger and per route. The new flight/flights has/have to be paid at the current fare.

Rebooking can only be done in writing (charter.myholiday@austrian.com) two hours before departure at most.

Rebooking from originally booked departures at higher fares to departures with lower fares is possible only at the original fare (incl. taxes and charges). Upon rebooking, the difference from the new, possibly higher, fare (incl. taxes and charges) must be paid. In any event, however, charges of €30 per passenger and flight segment will be incurred.

The rebooking charges are as follows:

  • for adults and children EUR 30.00 per passenger and flight segment
  • no rebooking charge is charged for infants (under 2 years)

Rebooking charges will not be refunded in the event of cancellations.

No refunds will be paid for segments not used.

Payment of the charges for rebooking is possible only via the permitted modes of payment. No discount will be granted on the rebooking charge.

Changes of name

A change of name is deemed given if the name of one or more travel participants is changed before the first departure at the passenger's request.

Changes of name can only be made in writing (charter.myholiday@austrian.com ).

The charges for changes of name are as follows:

for adults, children and infants (unter 2 years) EUR 30.00 per passenger and change

Charges for changes of name will not be refunded in the event of cancellations.

No refunds will be paid for segments not used.

Payment of the charges for a change of passenger name is possible only via the permitted modes of payment. No discount will be granted on the charges for changes of name.

Withdrawal by passenger / cancellations

We must be informed of the cancellation of the booked flight in writing before starting travel giving the booking number.

E-mail address: charter.myholiday@austrian.com

For flight cancellations, myAustrian Holidays is entitled to charge the following amounts per passenger for adults, children and infants per flight segment, but at least €30.00, without further evidence: (infants pay no minimum amount)

up to 30 days before travelling10% of the fare (incl. taxes and charges)
from 29th to 20th day before travelling25% of the fare (incl. taxes and charges)
from 19th to 10th day before travelling50% of the fare (incl. taxes and charges)
from 9th to 4th day before travelling65% of the fare (incl. taxes and charges)
from 3rd to 2nd day before travelling85% of the fare (incl. taxes and charges)
1 day prior to departure100% of the fare (incl. taxes and charges)

For children/infants, the cancellation charge will be calculated based on the discounted fare (incl. taxes and charges). No refunds will be paid for segments not used.

There is no additional child/infant discount on cancellation charges.

Payment of the charges for cancellation is possible only via the permitted modes of payment. No discount will be granted on the cancellation charge.

Reservation charges for confirmed additional services, such as carriage of pets or sports equipment, are not refundable.

Under Austrian law the passenger is free to demonstrate to us that we have suffered no, or a significantly lower, loss that the flat rate we charge. This ruling also applies if the passenger does not reach the flight at the time indicated or is denied boarding due to incomplete travel documents.

We recommend taking out travel cancellation insurance (see Link European Travel Insurance).