Special services

Is service provided on board?

You can enjoy our multiple award-winning catering by DO&CO with free drinks including wine and beer, while naturally we also carry Austrian newspapers on board.

What is the Service Center number, and when is it open for business?

You can reach us on our Service Center number both from Austria and International:  +43 5 176 676 700 from Monday to Friday 08:00 to 17:00 and Saturday to Sunday 08:00 to 16:00. 

Your are also welcome to send your enquiries by e-mail to the following address:  charter.myholiday@austrian.com

How will you take my disability into consideration?

As well as the best levels of service, Austrian Holiday is constantly aiming to offer you the highest possible standards of comfort and safety on your journey. Please contact specialcases@austrian.com by e-mail.

How do I order a special meal?

Special meals are available on all holiday flights with Austrian Holidays. Please order your special menu here or contact our Call Center at least 50 hours before departure to order a special meal after making an online booking. The Call Center number is  +43 5 176 676 700.

Can I drop my baggage off the day before departure?

You can drop your baggage off for all departures from Austria on the day before your flight at the time given below:

Vienna / VIE: 2pm until 4pm and 8pm until 10pm (24h before departure)

Train station "Wien-Mitte" - CAT counter: until 9pm (24h before departure)-no bulky baggage and only available to passengers with a valid CAT-ticket

At regional airports in Austria

In addition to the usual check-in service, additional services such as sports baggage or excess baggage can be paid for directly at check-in counters by credit card.